SCORE Crafting Customer Comebacks: Map the Journey to Loyalty

Discover the art of mapping your customer’s journey to create unforgettable experiences that keep them coming back. In this session, we’ll dive into the critical touchpoints that shape customer perceptions, uncover the gaps that might be costing you repeat business, and learn strategies to transform every interaction into an opportunity for brand loyalty. Whether you're new to customer journey mapping or looking to refine your approach, this talk equips you with actionable insights to elevate customer satisfaction and foster long-term relationships. Our Presenter, Sheryl Mays Champion of Customer Experience & Service Excellence Meet Sheryl Mays, a dynamic leader driven by positivity and purpose. As Chief Experience Officer, 6x author, award-winning international speaker, and Amazon Best-Selling Author, she’s a catalyst for transformation. Sheryl is President of Rise and Shine Consulting and Coaching Firm, where she revolutionizes how individuals, teams, and organizations approach customer experience, service excellence, and communication. Nicknamed “your insider” for all things customer service, Sheryl is a contributing writer for Entrepreneur Magazine, founder of Master the SALE Academy, and podcast host of “The Customer’s Tea.” Her virtual academy builds employee confidence, communication skills, and engagement to drive bottom-line growth. With electrifying keynotes and interactive training, Sheryl has empowered audiences at conferences, events, and workshops worldwide. Her philosophy is simple: great service is no accident — it’s intentional design. Ready to elevate your customer experience?